Cancellation Before Shipment:
If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team at enquiry@tvstb.com / call us at our Helpline No: +91 97736-93673 ( Mon-Sat 9:00 AM-6:00 PM).
In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.
Cancellation Post Shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team at enquiry@tvstb.com.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days. You will be notified of the same by email.